Return & Exchange Policy

Effective as of Jan 1, 2021

Impress Cabinetry Inc. always tries our best to offer our customers the best quality products and services. If there is any factory defects for our products, we will exchange the defected parts for you without charge. But for the situations below, we need your understanding & cooperation. Thanks!

1) Box opened and original packing destroyed or box seriously damaged: No return or exchange;

2) Cabinet was damaged, scratched, assembled, installed, modified or cut: No return or exchange;

3) In first 10 days after pick up, no restocking fee for return or exchange. However, we do charge 20% restocking fee for the whole order return.

4) After first 10 days, 20% restocking fee will be charged on all the returned items;

5) 30 days after customer picked up: No return or exchange;

7) Impress Cabinetry Inc is not responsible for any design or measurement mistakes. Customers should confirm the measurements and designs before picking up any orders.

8) All return will be kept as credit on your account with our company and will be used on your next orders. There is no refund.

9) Impress Cabinetry offers 5 years limited warranty for our cabinets from the date of purchase . This warranty covers factory defects in material and workmanship and is limited to repair or replacement of the defective parts at the discretion of Impress Cabinetry, and does not include labor for removal or replacement. The warranty only applies to the original consumer purchaser and is not transferable to subsequent owners. This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, damages, product modifications, exposure to the elements including humidity and heat which may result in damaging the cabinets, misuse, abuse or negligence.

10) For painted colors like White, Antique white, Grey Cabinets, etc. we don’t have any warranty for the paint issues.